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AGHOUCHI - SECOND TO NONE
At AGHOUCHI, we respect your privacy and are committed to protecting your personal data.
This Privacy & Cookie Policy explains how we collect, use, store, disclose and protect personal data when you visit aghouchi.com, create an account, place an order, contact us, interact with our website, marketing communications or social media content, or otherwise use our services.
This policy applies to customers and website visitors in Spain, the European Union, the European Economic Area and other countries where AGHOUCHI makes its products available, subject to the privacy laws applicable in the relevant jurisdiction.
The person responsible for the processing of your personal data is:
Hamza Tissir Aghouchi
Trading as AGHOUCHI
NIF: 04681424G
Address:
Rua Recamán, 28
36900 Marín, Pontevedra
Spain
Email: info@aghouchi.com
Telephone: +34 722 451 970
Website: aghouchi.com
AGHOUCHI determines the purposes and means of processing your personal data in connection with the operation of its online store and customer relationships.
AGHOUCHI has not appointed a Data Protection Officer (DPO).
Depending on how you interact with AGHOUCHI, we may collect the following categories of personal data.
This may include:
Full name
Email address
Telephone number
Billing address
Shipping address
Country
Other contact information you provide to us
If you create an AGHOUCHI customer account, we may process:
Account details
Login information
Order history
Saved addresses
Account preferences
Other information associated with your account
When you purchase from us, we may process:
Order number
Products purchased
Product sizes and variants
Order value
Delivery information
Billing information
Returns and exchanges
Refund information
Discounts and promotional information
Transaction-related information
Payments may be processed through third-party payment providers, including:
Shopify Payments
PayPal
Klarna
Apple Pay
Google Pay
Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
AGHOUCHI does not generally store complete payment card details.
If you contact us by email, WhatsApp or other available communication channels, we may process:
Your name
Email address
Telephone number
WhatsApp contact details
The content of your communication
Information relating to your order
Other information you voluntarily provide
When you visit our website, we may collect information such as:
IP address
Browser type
Device type
Operating system
Language and regional settings
Pages visited
Products viewed
Referring website
Website interactions
Approximate technical location information
Cookie and tracking information
Depending on your consent, preferences and interactions with AGHOUCHI, we may process:
Marketing preferences
Email interactions
SMS interactions
Website activity
Advertising interactions
Campaign interactions
Conversion information
Information used for advertising measurement and remarketing
We may collect personal data:
Directly from you when you place an order.
When you create or use a customer account.
When you contact us.
When you subscribe to or interact with marketing communications.
When you browse our website.
Through cookies and similar technologies.
Through Shopify and integrated applications.
Through payment providers.
Through shipping and logistics providers.
Through advertising and social media platforms when you interact with our content or advertising.
We process personal data for the following purposes.
We use your personal data to:
Process and manage purchases.
Process payments.
Confirm orders.
Prepare and dispatch products.
Arrange delivery.
Provide tracking information.
Process returns, exchanges and refunds.
Provide order-related customer support.
Legal basis: performance of a contract.
Where you create an account, we use your information to:
Create and maintain your account.
Provide access to your order history.
Manage your account information.
Save addresses and preferences.
Provide account-related services.
Legal basis: performance of a contract and, where applicable, our legitimate interests in managing our customer relationship.
We process personal data to:
Respond to enquiries.
Answer questions.
Handle complaints.
Assist with orders.
Manage returns and exchanges.
Resolve problems relating to products or services.
Legal basis: performance of a contract, legitimate interests and, where applicable, compliance with legal obligations.
We process information necessary to:
Operate our website.
Maintain website functionality.
Protect our systems.
Detect suspicious activity.
Prevent fraud and abuse.
Maintain the security of our services.
Legal basis: legitimate interests and, where applicable, compliance with legal obligations.
Where permitted by applicable law and subject to your cookie preferences, we may use analytics technologies to understand how visitors interact with our website and to improve:
Website functionality.
User experience.
Product presentation.
Website performance.
Marketing campaigns.
Legal basis: consent where required by law; otherwise, legitimate interests where legally permitted.
We may process personal data where necessary to:
Comply with tax and accounting obligations.
Comply with consumer protection laws.
Comply with applicable legal requirements.
Respond to lawful requests from public authorities.
Establish, exercise or defend legal claims.
Legal basis: compliance with a legal obligation and, where applicable, legitimate interests.
AGHOUCHI may send promotional communications relating to its products, collections, launches, promotions and other commercial activities.
Where applicable law requires prior consent, we will obtain that consent before sending promotional communications.
Where permitted by applicable law, we may also send commercial communications to existing customers concerning AGHOUCHI's own products or services that are similar to those previously purchased.
Every commercial email will include an accessible mechanism to unsubscribe or object to further marketing communications.
You may also contact us directly at info@aghouchi.com to withdraw from marketing communications.
We use Klaviyo for certain SMS marketing activities.
SMS marketing is sent only where the required consent has been obtained or where another lawful basis permits the communication under applicable law.
You may withdraw your consent or opt out of SMS marketing at any time using the instructions provided in the relevant message or by contacting:
AGHOUCHI currently uses WhatsApp primarily for customer service and communications with customers.
We do not currently use WhatsApp as a marketing channel.
If we introduce WhatsApp marketing in the future, we will implement the applicable consent and opt-out requirements before sending promotional communications.
Our online store is operated using Shopify.
Shopify provides the ecommerce infrastructure necessary for us to:
Operate our online store.
Process orders.
Manage customer accounts.
Process transactions.
Manage products.
Manage deliveries and returns.
Provide analytics and reporting.
Support security and fraud prevention.
Provide other ecommerce functionality.
For relevant processing of customer personal data, AGHOUCHI acts as the data controller and Shopify may act as a data processor on our behalf. Shopify may also act as an independent controller for certain services or processing activities.
AGHOUCHI has enabled Shopify Network Intelligence.
Depending on the Shopify services and features we use, Shopify may process customer information for purposes such as analytics, product improvement, advertising and other enhanced services.
For these specific processing activities, Shopify may act as an independent data controller rather than solely as our processor.
Where applicable, Shopify provides mechanisms allowing individuals to manage certain privacy choices relating to Shopify's processing.
We use third-party payment services, including:
Shopify Payments
PayPal
Klarna
Apple Pay
Google Pay
Depending on the payment method selected, the relevant provider may process personal and payment information necessary to complete the transaction.
Each provider may process personal data according to its own privacy policy and applicable terms.
To fulfil orders, we may share information necessary for delivery with shipping and logistics providers.
The specific carrier may vary depending on the destination.
Information may include:
Name
Delivery address
Telephone number
Email address where necessary
Order-related information required to complete delivery
We use Shopify and Packlink PRO as part of our shipping and logistics processes.
We limit the information provided to logistics providers to what is reasonably necessary to provide the relevant service.
We use Klaviyo for email and SMS marketing, marketing automation, customer communications and campaign measurement.
Klaviyo may process information including:
Name
Email address
Telephone number
Order information
Product information
Marketing preferences
Website activity
Email interactions
SMS interactions
Campaign interactions
Other information required to provide its services
Klaviyo may also use cookies, pixels and similar technologies to measure website activity and marketing performance, subject to applicable consent requirements.
Where Klaviyo processes personal data on our behalf, it does so as a service provider or data processor subject to applicable contractual and legal requirements.
We use Google services including:
Google Analytics
Google & YouTube
Google Tag Manager
Google Ads and related conversion technologies
These services may process information including:
Device information
Browser information
Website activity
Products viewed
Website interactions
Conversion information
Advertising interactions
We use Google Consent Mode v2 to help communicate users' consent choices to relevant Google services.
Where consent is required for analytics, advertising or other non-essential technologies, those technologies are subject to the user's applicable cookie preferences.
AGHOUCHI uses the Facebook & Instagram integration and Meta technologies, including the Meta Pixel where configured.
Depending on your consent and applicable settings, Meta may receive information relating to:
Website activity
Products viewed
Purchases
Advertising interactions
Conversion information
Device and browser information
We may use these technologies for:
Advertising.
Conversion measurement.
Campaign measurement.
Remarketing.
Audience creation.
Improving advertising performance.
Where consent is legally required, these technologies are subject to your cookie preferences.
AGHOUCHI uses TikTok technologies through the TikTok integration with our Shopify store.
Depending on your consent and applicable settings, TikTok may process information relating to:
Website activity.
Products viewed.
Purchases.
Advertising interactions.
Device information.
Conversion information.
We may use these technologies for advertising, campaign measurement, conversion tracking and remarketing.
AGHOUCHI uses Pinterest technologies through the Pinterest integration with our Shopify store.
Depending on your consent and applicable settings, Pinterest may process information relating to:
Website activity.
Products viewed.
Purchases.
Advertising interactions.
Device information.
Conversion information.
These technologies may be used for advertising, analytics and conversion measurement.
AGHOUCHI uses Snapchat technologies through the Snapchat integration with our Shopify store.
Depending on your consent and applicable settings, Snapchat may process information relating to:
Website interactions.
Products viewed.
Purchases.
Device information.
Advertising interactions.
Conversion information.
These technologies may be used for advertising, measurement and remarketing.
AGHOUCHI uses cookies and similar technologies to operate the website, maintain essential functionality, remember preferences, analyse website usage and, where permitted, support advertising and marketing.
A cookie is a small text file or similar technology stored on your device when you visit a website.
Our cookie system is provided through Shopify's customer privacy functionality.
Our cookie preference centre allows you to choose between the following categories:
These cookies are necessary for the website to function properly.
They may support functions such as:
Shopping cart functionality.
Checkout.
Customer account functionality.
Session management.
Website security.
Fraud prevention.
Other essential ecommerce functions.
These technologies may operate without consent where they are strictly necessary to provide a service requested by you or to operate the website.
These technologies may remember information about your actions and preferences in order to personalise your experience.
These technologies help us understand how visitors interact with our website and identify areas for improvement.
We may use technologies including Google Analytics and Shopify analytics-related functionality.
These technologies may be used by AGHOUCHI and its partners to:
Measure advertising performance.
Measure conversions.
Build or analyse advertising audiences.
Support remarketing.
Personalise advertising.
Measure interactions with marketing campaigns.
Marketing technologies may include Meta, Google, TikTok, Pinterest, Snapchat and Klaviyo technologies.
When required by applicable law, non-essential cookies and similar technologies will only be used after you have provided the relevant consent.
Our cookie preference centre provides options to:
Accept all
Decline all
Save your choices
Select individual cookie categories
Required cookies cannot be disabled where they are necessary for the operation of the website.
The ability to accept or reject non-essential cookies is presented through our cookie consent mechanism without requiring you to accept non-essential cookies in order to browse the website.
You can change your cookie preferences at any time through the cookie preference centre available on our website.
If you withdraw consent, this will not affect the lawfulness of processing carried out before your withdrawal.
You may also delete or block cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including certain shopping, account or checkout functions.
The duration of cookies and similar technologies varies depending on their purpose and provider.
Some technologies are used only during your browsing session, while others may remain on your device for a longer period.
The duration may vary depending on the provider's configuration, your browser, your device and the relevant technology.
We do not intentionally state fixed durations where those durations may change according to the provider's configuration.
Some cookies and similar technologies used on our website are provided by third parties.
These may include technologies from:
Shopify
Meta
Klaviyo
TikTok
Snapchat
Other service providers integrated with our website
Third parties may process information in accordance with their own privacy policies and contractual arrangements with AGHOUCHI.
Where applicable, third-party non-essential technologies are subject to your consent preferences.
AGHOUCHI maintains a presence on:
TikTok
X
YouTube
If you interact with our social media profiles, advertisements or content, the relevant platform may independently process your personal data.
Such processing is governed by the privacy policy and terms of the relevant platform.
AGHOUCHI may receive information made available through these platforms depending on your interactions and the functionality provided by the relevant platform.
Customers may voluntarily provide content to AGHOUCHI, including photographs and other content.
Where you voluntarily submit content for publication or promotional purposes, we may use that content in accordance with the permission, terms or consent applicable to the submission.
Submitting content does not automatically give AGHOUCHI unlimited rights to use personal content for unrelated purposes.
Where required by applicable law, we will obtain the appropriate permission before using personal content for promotional purposes.
We work with third-party providers that help us operate AGHOUCHI.
These may include providers relating to:
Ecommerce infrastructure
Payment processing
Email and SMS marketing
Advertising
Analytics
Shipping and logistics
Website functionality
Technical services
Security
Customer communications
Third-party providers may process personal data only to the extent necessary to provide their services, comply with applicable law or perform another lawful processing activity.
Where required, appropriate data processing agreements and other contractual safeguards will be implemented.
AGHOUCHI works with external agencies and freelancers for purposes including:
Website development.
Technical maintenance.
Design.
Shopify configuration.
Troubleshooting.
Other technical services.
Our current arrangements are designed so that these developers and agencies do not have direct access to customers' personal data.
Where access to personal data becomes necessary, access will be limited to what is reasonably required and appropriate contractual, organisational and technical safeguards will be implemented.
Some of our service providers and technology partners may process personal data outside Spain or the European Economic Area.
This may include providers located in countries such as the United States or other jurisdictions.
Where personal data is transferred outside the EEA, AGHOUCHI will rely on an appropriate legal transfer mechanism where required, such as:
An adequacy decision.
Standard Contractual Clauses.
Another legally recognised transfer mechanism.
Appropriate supplementary safeguards where required.
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.
The retention period depends on the type of information and the purpose for which it is processed.
We generally retain account information while your account remains active, unless you request its deletion, subject to legal obligations or legitimate reasons for retaining certain information.
Order, transaction, invoice and accounting information may be retained for the periods required by applicable tax, accounting, consumer protection and other legal requirements.
We may retain communications for as long as reasonably necessary to handle the relevant matter, maintain appropriate records and establish, exercise or defend legal claims.
We retain marketing preferences and opt-out information for as long as necessary to respect your choices and comply with applicable legal obligations.
Where appropriate, we may retain records demonstrating when and how consent was obtained or withdrawn.
When personal data is no longer necessary, we will delete, anonymise or securely dispose of it, subject to applicable legal requirements.
We implement reasonable technical and organisational measures designed to protect personal data against:
Unauthorised access.
Accidental loss.
Destruction.
Alteration.
Unauthorised disclosure.
Unlawful processing.
Access to personal data is limited to persons and service providers who reasonably require it for legitimate business purposes.
However, no electronic storage system or method of transmission over the internet can be guaranteed to be completely secure.
Depending on your location and the applicable law, you may have the right to:
Request confirmation of whether we process your personal data and obtain access to that data.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no lawful reason for us to continue processing it.
Request restriction of processing in certain circumstances.
Object to certain processing activities, including processing based on legitimate interests.
You may object to direct marketing at any time.
Where applicable, request personal data that you have provided to us in a structured, commonly used and machine-readable format.
Where processing is based on consent, withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Where applicable, you may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise your privacy rights, contact:
You should provide sufficient information for us to understand and process your request.
Where reasonably necessary and permitted by law, we may ask you to verify your identity before completing a request.
We will respond to valid requests within the timeframe required by applicable law.
If you believe that AGHOUCHI has processed your personal data unlawfully or has not adequately addressed your privacy request, you may lodge a complaint with the competent data protection supervisory authority.
For individuals in Spain, the relevant supervisory authority is:
Agencia Española de Protección de Datos (AEPD)
You can find information about the AEPD and its complaint procedures on the AEPD's official website.
Our website and services are intended for customers who are legally able to enter into contracts for the purchase of our products.
We do not knowingly collect personal data from children for marketing purposes.
If you believe that a child has provided personal data to AGHOUCHI without appropriate authorisation, please contact:
AGHOUCHI may introduce new products, services, technologies or features in the future.
These may include, for example:
Loyalty programmes.
Membership features.
Rewards.
New communication channels.
New website functionality.
New marketing technologies.
If a new activity involves additional or materially different processing of personal data, we will update this policy and, where required, provide additional information or obtain the necessary consent before carrying out the relevant processing.
AGHOUCHI currently primarily operates its online business in Spain and the European Union and may make products available in other countries.
As we expand internationally, additional privacy and data protection laws may apply depending on the customer's location.
Where necessary, AGHOUCHI may update this policy, its privacy settings, cookie settings or other notices to reflect the legal requirements applicable to new markets.
We may update this Privacy & Cookie Policy from time to time to reflect:
Changes to our services.
Changes to our website.
Changes to our technology.
Changes to our business operations.
Changes to third-party providers.
Changes in applicable legislation.
Changes to our data processing practices.
When we update this policy, we will change the “Last updated” date at the top.
Where required by law, we will provide additional notice of material changes.
If you have any questions regarding this Privacy & Cookie Policy or how AGHOUCHI processes your personal data, please contact us:
AGHOUCHI
Hamza Tissir Aghouchi
NIF: 04681424G
Rua Recamán, 28
36900 Marín, Pontevedra
Spain
Email: info@aghouchi.com
Telephone: +34 722 451 970
Website: aghouchi.com
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